Refund policy

Damaged or defective products

If your order arrives damaged or defective, EcoBorder sends you a replacement at no cost.

Email sales@ecoborder.com within 30 days of delivery. Include your order number.
Attach photos of the damaged product and the box.
EcoBorder reviews the photos and ships your replacement.

You don't need to send the damaged product back. Your replacement ships with a discount code for your next order.

Missing a stake or connector? Request it on the replacement parts page.

Returns for any other reason

You can return unused products for any reason within 30 days of delivery. Installed products can't be returned.

Contact EcoBorder before you ship the return. EcoBorder sends you the return address.
Ship the products back in their original packaging. You pay the return shipping.

EcoBorder refunds the product price to your original payment method within 5 business days after the return arrives. Original shipping charges aren't refunded.